FreshService Ticketing System & Support Portal

The Help Desk department has implemented a new ticketing service called  FreshService. This new support portal can be found here or by navigating to our technology webpage and clicking on BISD Support Portal & Knowledge Base.

New Password Requirements

Beginning November 7th, all BISD staff will be required to update their password to a 16-digit passphrase. For more information, please click here to watch this announcement video presented by our security and technology team. 

Technology Trending Topics

Located on the Technology Knowledge Base web page, Trending Topics can be found at the top listing important changes, helpful resources, and the current standard equipment pricing list. [Visit Page]

Knowledgebase / Support Request

You'll find useful how-to's, technical information and answers to common BISD related technology requests in the Knowledgebase.  You can also jump to our support area and open a new support request by following the links below.

Visit the Knowledgebase

Getting SPAM E-mail Messages?

The district has a no-spam mailbox setup for you to forward unwanted 'SPAM' messages to.  If you receive a message in your inbox that you feel is junk mail, you can "forward" a copy of it to : nospam@birdvilleschools.net - we will review the message and unsubscribe or block as needed.  After forwarding the spam message, you can remove it (delete) from your inbox.

How do I submit a technology ticket?

I forgot or am locked out of my voicemail.

Setting up your email on your personal phone.

Technology Acceptable Use Policy: Email