Birdville Independent School District

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BISD Technology Newsfeed

  • BISD Logo

    FreshService Ticketing System & Support Portal



    The Help Desk department has implemented a new ticketing service called  FreshService. This new support portal can be found here or by navigating to our technology webpage and clicking on BISD Support Portal & Knowledge Base.



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  • BISDTechnology New Password Requirements

    Beginning November 7th, all BISD staff will be required to update their password to a 16-digit passphrase. For more information, please click here to watch this announcement video presented by our security and technology team. 

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  • Office 365 Logo Microsoft Office 365 Home Use Program

    BISD staff members with an office 365 account are allowed to install up to 5 instances of office on home use devices. The Office 2016 Professional suite includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher and more! To find out more information on how to download to your personal devices, please visit our Knowledge Base article here.


    Please note: The technology department does not support software on personal computers.

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  • BISDTechnology Technology Trending Topics

    Located on the Technology Knowledge Base web page, Trending Topics can be found at the top listing important changes, helpful resources, and the current standard equipment pricing list. [Visit Page]


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  • Knowledgebase Knowledgebase / Support Request

    You'll find useful how-to's, technical information and answers to common BISD related technology requests in the Knowledgebase.  You can also jump to our support area and open a new support request by following the links below.

    Visit the Knowledgebase


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  • SPAM Messages Getting SPAM E-mail Messages?

    The district has a no-spam mailbox setup for you to forward unwanted 'SPAM' messages to.  If you receive a message in your inbox that you feel is junk mail, you can "forward" a copy of it to : - we will review the message and unsubscribe or block as needed.  After forwarding the spam message, you can remove it (delete) from your inbox.


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