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Where do I obtain my Student ID?
A Student ID can usually be obtained by asking your student or contacting your student's school office. It may also available from one of the following resources: Report card, transcript, Student ID card, School registration paper work
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How do I update my e-mail address or make changes to my profile?
To update user profile information, click 'Manage Account' and choose 'My Profile'. You will be able to update your name, address, e-mail address, phone number, password, and stored payment methods. Be sure to click 'Save User Profile' at the bottom of the screen once you've made the necessary changes.
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Can I change the username and password on my account?
For security purposes, the username is not changeable. However, you may edit the password by going to your 'My Profile' settings in the 'Manage Account' section of the home page. Simply click on 'Change Password' under the 'Username' section and type in your old and new password.
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How do I obtain my username or password?
Simply click on the 'Forgot Username or Password' button in the secure sign-in area of the homepage. For security purposes, you will need access to the e-mail address you originally used to set up your account. If you no longer have access to that e-mail address, you may create a new account with your new e-mail address. All balances currently tied to your student will appear on the new account.
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How do I add additional students to my account?
Students can be added or removed in the 'Add/Remove Students' area of your 'Manage Account' settings.
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MyPaymentsPlus Mobile App
The free MyPaymentsPlus mobile app allows users to view balances, make payments, monitor cafeteria purchase history, and receive low balance push notifications, all from the palm of their hand. To download the app for iPhone or iPad, search the Apple App Store or Google Play Store.
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Where do I obtain my Student ID?
A Student ID can usually be obtained by asking your student, contacting your student's school office. It may also available from one of the following resources: Report card, transcript, Student ID card, School registration paper work
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How secure is a MyPaymentsPlus transaction?
MyPaymentsPlus utilizes a 128 bit encryption with SSL/secure socket layer. MyPaymentsPlus is certified by VISA for its CISP/Cardholder Information Security program. This certification is VISA's highest security protocol.
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How can I obtain a refund?
Refunds are handled differently by each organization. Please contact your student's school or organization with any questions regarding refund procedures.
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Can I make payments to multiple accounts in one transaction?
Yes, you may pay for multiple items and multiple students in a single transaction.
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Can I transfer money from one student to another or from one account to another?
For security purposes, MyPaymentsPlus doesn't allow for the transfer of funds from one student to another or from one account to another. You may contact your student's school or central office to move funds.
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How do I set up recurring payments? (Where available
MyPaymentsPlus provides the capability for accounts to auto-replenish each time they fall below a specified amount. To turn on auto-pay, click on the 'Manage Auto Pay' option under the 'Manage Account' tab. You will be prompted to provide credit or checking account information and will then be able to set the auto replenish amount and threshold level.
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How can I see what my child is purchasing in the cafeteria? (Where Available)
Simply click on 'View Purchase History' under the 'View History' tab. You may also contact your cafeteria or organization manager to obtain a full list of items purchased.
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How long does it take for funds to reach my child's school after I make a cafeteria payment online?
In most cases, funds are available in less than 24 hours. Occasionally, external factors may affect this process and could delay when the funds are received by the school. If you have made a payment, please utilize the payment tracking arrows on your profile to ensure your funds have been applied and are ready for use. If all arrows are highlighted, this indicates that the funds have been received by the school and applied to your student's cafeteria account.
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Why did I receive a low balance reminder when there is money in my child's account?
You may be receiving e-mail alerts for one of the accounts on your profile, such as meal, while the funds on your students account may all be in the general account (or vice versa). You may stop the general or meal alerts by logging into your profile and clicking 'Manage Notifications' under the 'Manage Account' tab. Simply deselect the account which you are not currently using.
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How do I set up low balance notifications?
MyPaymentsPlus provides the capability for users to be notified each time their child's cafeteria balance falls below a specified threshold. To turn on notifications, click on the 'manage notifications' option under 'manage account' and follow the onscreen instructions.
