Technology
The Birdville Technology Department strives to:
Produce an environment where students can achieve their full potential through a system that is responsive to their academic, social, and emotional needs.
Provide a system that will utilize efficient and effective operations to support and improve the learning organization.
Ensure that students and staff will learn and work in a safe and responsive environment.
Mission
The BISD Technology Department is committed to high-quality customer service and technical support while acting as a single point of contact to resolve all computer hardware, software, network, and telephone related needs to help ensure staff and student successes.
Goal
Our goal is to maintain a maximum amount of customer satisfaction through improved communications, resolving incidents in a timely manner, and providing useful online information resources.
Hours of Operations
Monday - Friday 8 a.m.-4 p.m.
Summer Hours
Monday - Thursday 7:30 a.m.-5 p.m.
Address
Housed in the newly built Birdville ISD Plaza, the Birdville ISD technology department is responsible for district-wide technology installations, maintenance, and implementations. We are committed to providing the best possible support to assist with your ever-changing district technology needs.
6321 Blvd 26, Suite 400, N. Richland Hills, 76180
Birdville ISD Technology Leadership Team
Dave Lambson
Chief Technology Officer
David Smith
Director of Technology Operations
Kelli Montgomery
Director Of Digital Learning
Mike Charland
Director Of Enterprise Solutions
- Departments
- Steering Committee
- Student Devices
- Contact Us - Service Tickets
- Contact Us - General Questions
Departments
The Birdville ISD technology department is responsible for district-wide technology installations, maintenance, and implementations. We are committed to providing the best possible support to assist with your ever-changing district technology needs.
The BISD Technology Department provides the following services:
- Audio/Visual Support
- Campus Technicians
- Handheld devices support
- Hardware Support
- Internet Services
- Munis Support
- Network Support
- PEIMS and Records Management
- Server Support
- Software Support
- Systems and Programming
- Technical Services Helpdesk
- Telephone and Voicemail Support
- Technology Website
- User Accounts and Security
BISD Technology Departments
Technology Support Specialist
The BISD Technology Support Specialist Team provides assistance and support for all technology-related matters throughout the district. This includes over the phone remote solutions and escalations for password resets, desktop & laptop support, PrinterLogic, Microsoft Office, Google, mobile devices, smartboards, projectors, phones internet, and network issues.
PEIMS & Records
PEIMS
The Director of Enterprise & PEIMS Assistant Director and assistant provide coordination, support and training to each campus and all central office staff requiring access to student record information such as grades, transcripts, attendance, discipline, scheduling and enrollment/withdrawals. it is also responsible for coordinating the coding for state (PEIMS) reporting and assisting with federal (CRDC) reporting with various departments such as Special Education, Bilingual/ESL, Gifted/Talented, Career and Technology, Title I and all campuses.
Student Records serves the district by tracking all student records from enrollment through graduation, as well as the disposal of those records that are not retained. The staff is also responsible for document archiving functions as well as performing searches and retrievals as requested by departments, schools and the public.
Student Records
Student Records may be requested by mail, fax to 817-547-5547, or in person at 6321 Blvd. 26, Suite 400, North Richland Hills, TX 76180. There is a fee that must be paid with cash or money order before the records will be released. To release the records for a person 18 years or older, we must have their written consent stating the name of the person who will be receiving the records on their behalf. This is in accordance with the Family Education Rights and Privacy Act of 1974 (FERPA). If you have any further questions, please call 817-547-5618.
Carolyn Davis – Assistant Director of PEIMS
20 plus years of PEIMS experience
B.A.A.S. with Concentration in Business
The Public Education Information Management System (PEIMS) encompasses all data requested and received by TEA about public education, including student demographic and academic performance, personnel, financial, and organizational information. Our department is driven by efficiency and take pride in being resourceful in providing high quality data through customer service, accuracy, training and documentation.
Hours of Operations
Mon.- Thurs. 8am-4:30pm
Friday 8am - 4pm
Address
6321 Blvd 26, Suite 400
North Richland Hills, TX. 76180
Enterprise Solutions
Our Mission
To provide accurate, timely, and relevant information systems that support Birdville ISD’s mission, vision, and goals.
What We Do
Information Management Services combines people, technology, and processes to manage and support key data systems across the district.
Core Systems We Support
- Student & Staff Information
- Business & Operations
- Instructional & Academic Support
- Student Services & Programs
- Communications & Community Engagement
- Campus & Facility Support
- Additional Services
Student & Staff Information
Business & Operations
Instructional & Academic Support
Student Services & Programs
Communications & Community Engagement
Campus & Facility Support
Additional Services
Need Assistance?
Submit a Help Desk Ticket
Visit the Technology Building
6321 Blvd 26, Suite 400
North Richland Hills, TX. 76180
Hours of Operations
Mon.- Thurs. 8am-4:30pm
Friday 8am - 4pm
Email the Director of Enterprise Solutions
Mike Charland
Technology Operations
Network Operations
Server Operations
Server Operations is responsible for all of the district's physical and virtual servers, including full maintenance and support for the on premise data center and disaster recovery site. Server Operations maintains security permissions/access, installing applications on servers and manages systems that require server-based deployment and management, such as antivirus, data backups, software deployments, e-mail services and SPAM filtering.
Telecommunications Operations
Telecommunication Operations is responsible for the telephone services that run over the district's network (VoIP), as well as analog plain old telephone system (POTS) lines. The district relies on a wide variety of telecommunication technology, including such services as video telephony and voicemail services. Telecommunications Operations also maintains the district's cable plant, legacy media retrieval systems, PA systems, bell schedules and project management for technology requirements during renovations and for the construction of new facilities.
Security Operations
Steering Committee
The Technology Steering Committee
The BISD Technology Steering Committee is a collaborative team made up of many internal and external stakeholders who help evolve the common local vision for Technology in Birdville ISD and continuous planning for bringing that vision to life. This group is comprised of teachers, administrators, support staff, students, parents, community leaders, and Technology Department staff. The committee's focus and primary objectives are to enhance student learning with the intentional utilization of technology for instruction, productivity, and security. The Tech Steering Committee has input on the direction of technology in the District, reviews the current state of technology, and provides feedback regarding current and future initiatives. This committee will develop and maintain a long-range technology plan for our District.
The committee is charged with developing a process to collect and analyze community data to identify what skills Birdville ISD students need to thrive as a result of their time in Birdville ISD classes. Based on the community’s hopes for students, the committee will develop an ideal learner experience as represented in the Birdville ISD Learning Platform and Portrait of a Graduate.
Student Devices
Student Devices
Birdville ISD has implemented a 1:1 Technology initiative for our students to provide the necessary resources to prepare them for future success.
The district offers Chromebooks as instructional resources to ensure that students have access to digital tools, information, and the latest innovative learning solutions.
The district's programs and platforms will improve student technology skills and prepare them for higher education and the workforce.
Qualifications
To qualify for a device, students must be actively enrolled with Birdville ISD and limit the use of the Chromebook to educational purposes.
- Chromebook
- Chargers & Accessories
- Bring Your Own Device (BYOD)
- Damaged Devices
- Get or Pay for a Replacement Device or Charger
- Reporting Lost or Stolen Device
- Student Password Assistance
- Student Tech Support
- Birdville's Optional Student Device Protection Plan
- Equipment Use Agreement
Chromebook
Chargers & Accessories
Bring Your Own Device (BYOD)
Birdville ISD recognizes that allowing students to bring personally-owned devices has the potential to enhance the educational experience for its learner. Please be aware that there may be some challenges with any personal device connecting to our secured network.
Campus Principals will ultimately determine whether or not students will be allowed to bring personally owned devices to their school. The Responsible Use Agreement serves to provide important information & parameters for this option.
Please review the following for more information regarding the BISD Content Filter & Responsible Use Agreement for the BYOD (Bring Your Own Device) initiative in our district:
iBoss Filter
Birdville ISD provides filtered Internet access via iBoss, our content filter. Birdville monitors user activity on the District’s network, including sites visited, content viewed and communications sent and received.
The District may examine a student’s personal device and search its contents if there is a reason to believe that school policies, regulations, or guidelines regarding access to the network or use of the device have been violated per the Student Code of Conduct.
Damaged Devices
What happens if a device is damaged?
If a device requires a repair or is inoperable, it is our goal to get a functioning replacement in the hands of a student as quickly as possible. District campuses will individually assess the cause of the damage and report their findings to the Technology Department in the form of a ticket. The campus will be supplied with replacement units and determine if a student is eligible for an immediate swap.
Damaged Device Information
Elementary Campuses
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Each room has a set number of devices that are labeled with the assigned student’s name.
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The classroom teacher is responsible for reporting any damages and reason for the damage to Campus Chromebook Coordinators.
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Due to the type of damage and each situation the campus may assign a device damage fee to a student that has repeatedly or intentionally damaged district property.
Middle & High School Campuses
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Each student has been issued a device and charger with a unique identifier.
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A damaged device is reported to a Campus Chromebook Coordinator.
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Due to the type of damage and each situation the campus may assign a device damage fee to a student that has repeatedly or intentionally damaged district property.
Protection / Insurance Plans
Please note that the protection plan covers only one Chromebook per student annually for secondary students only.
Birdville ISD offers an optional protection program that reduces the cost of Chromebook repair and replacement by 50% per year.
Free and reduced students are automatically enrolled, and non-free and reduced students can enroll for $25 (not to exceed $50 total for families with 3 or more students enrolled in the district). If the student does not enroll, the student is responsible for the full price of repair costs.
Birdville ISD does not cover the loss of the Chromebook and/or its accessories, cosmetic damage, or damage caused by intentional misuse and/or abuse. Students will be held responsible for the full cost of intentional damage to their device. This includes breaking any part of the device, charger, or case.
Repair Costs
Repair costs apply only to secondary students. Parents or students must pay the repair fees through RevTrak, the District’s online payment system. To do so, please click on the Student Chromebook tab, complete the required information, and submit the appropriate payment.
Device Incidental Repair Costs
The cost for device repair due to incidental damage will be a full repair cost. However, if enrolled in the optional protection program, it will be 50% of the cost of repair.
Examples of incidental damage include, but are not limited to:
Damage |
With Program/Without Program |
|
Cracked screens |
$60/$120 |
|
Cracked device housing/hinges |
$60/$120 |
|
Broken keyboards |
$40/$80 |
|
Headphone plugs broken off inside jack |
$20/$40 |
|
Protective case |
$30/$60 |
The cost of repairing or replacing a device or accessory due to intentional loss will be the full replacement cost of the device or component, even if the student is enrolled in the optional insurance program.
Chromebook replacement - $400
Component/accessories charges are as follows:
- Charger replacement - $25
- Asset Tag - $15
- Sticker removal - $15
To purchase insurance, or for a replacement, please visit RekTrak: Birdville ISD (revtrak.net)For more information, please refer to the Student Handbook: Student Services / Student Handbooks (birdvilleschools.net)
Get or Pay for a Replacement Device or Charger
Please follow these instructions to apply and pay for a REPLACEMENT device:
- Visit the BISD RevTrak online Web Store at the following link: https://birdvilleisd.revtrak.net/
- Click LOGIN in the top right menu bar.Click CREATE A NEW ACCOUNT if you have never logged into BISD RevTrak online Web Store and follow the prompts.
Type in your email and password if you already have a BISD RevTrak account. - Click on Student Chromebooks
- Select from the following if your student is in elementary, Secondary (middle or high), or a prior student:
For Elementary, please fill out the following replacement form. This will include students' first and last name, their student ID number, which school they attend, the Parent/Guardian’s first and last name, and their email address.
The Chromebook replacement fee for elementary students, during the 24-25 school year, is $25. - For Secondary, if you need to purchase insurance for the device, please select Secondary Schools Chromebook Insurance.
Free/reduced students are automatically enrolled into insurance.
This following needs to be filled out: Students first and last name, their student ID number, which school they attend, the Parent/Guardian’s first and last name, and their email address.
If you have 1 student needing insurance, select Single Student. For 2 or more students, select 2 (or more) Students.
Add to cart and proceed to checkout.
For Secondary, if you need to purchase a Chromebook fee for the device, please select Secondary Schools Chromebook Fees.
This following needs to be filled out: Students first and last name, their student ID number, which school they attend, the Parent/Guardian’s first and last name, and their email address.Select “Full Pay” if your student does not have Chromebook insurance.
Select “Insured” if they do.
Select “Free/Reduced” if your student qualifies for Free/Reduced meal through the district.
Your student will be sent home with a nonreturnable form, and/or call from their admin staff, on what was broken and needing to be repaired.
Select from the following, matching what is broken and needing to be repaired/replaced.Add to cart, and proceed to check out.
PLEASE NOTE: A receipt will be emailed to the address you used to create your account. Please print, email, or take a screenshot and have the student bring it to their campus to facilitate the process of confirming the payment and receiving a replacement device.
Reporting Lost or Stolen Device
Reporting Lost or Stolen Devices
Lost
If a student loses a district issued device, it must be reported immediately to a campus administrator. The district will track how many devices a student has been issued and if it is determined that the student has not had a prior issue with stolen or damaged devices, a replacement will be issued by the campus.
If the student has a record of damaged or lost devices due to negligence, a fee may be required to issue a replacement.
Fees & Payment
If any fees or payments are involved with a lost or stolen device, the campus will arrange for repair and replacement collections.
To purchase insurance, or for a replacement, please visit RekTrak:| Birdville ISD (revtrak.net)
Stolen devices must be reported immediately to local law enforcement and a police report number should be obtained. The incident should be reported to the campus along with a police report number for the district to disable the device and clear the student of responsibility.
Replacement for theft of the device will be assessed on a case-by-case basis and will be at the discretion of the campus principal and/or district administration.
Student Password Assistance
Student Tech Support
Students can visit our Birdville ISD Support Portal to review knowledgebase articles provided by the district's Technology Department.
Submitting a Tech Support Ticket
For students needing technology assistance, please follow the steps below:
1. Submit a ticket by accessing our Technology Support Portal and clicking "Sign In" in the upper right-hand corner.
Students will login using their BISD Portal Username & Password. For assistance in resetting that, please visit here.
2. Once logged in, students will be able to click "New Ticket"
Birdville's Optional Student Device Protection Plan
In Birdville ISD, we believe in providing students the opportunity to learn anytime, anywhere, and at any pace while developing future-ready skills. BISD students in grades 6th through 12th will be assigned a district-owned Chromebook to use at home and school. For a device to be issued to a student, the district's Birdville ISD Responsible Use Guidelines and Secondary Parent and Student Equipment Use Agreement must be agreed to during enrollment. The student is responsible for any fees associated with a lost or damaged device.
To offset this cost, parents/guardians have the option to purchase an annual protection plan each school year for $25 for a single student or $50 for two or more students. Students on the free and reduced lunch program will be automatically enrolled in the protection plan. If you feel you should receive this enrollment, please contact your campus administrator.
To purchase the protection plan, visit BISD's online payment portal (Revtrack). Please click on the Student Chromebook tab, complete the required information, and submit the appropriate payment.